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Terms & Conditions

Door Controls USA, Inc. Published prices, discounts,

payment terms and transportation methods in effect at the time of

shipment shall apply unless otherwise expressly stated. Any deviation

from stated terms and conditions must be agreed to in writing prior
to purchase


CORE RETURNS:

All remanufactured products are priced with “CORE EXCHANGE DUE”.
This means a core is to be returned and shall be the EXACT same product as was purchased with normal wear so that the item can be remanufactured for future sale. The core should be shipped to Door Controls USA as soon as reasonably practical, but no later than 90 days after purchase. Failure to return due cores within the 90 days will result in an invoice for a core charge equal to 100% of List Price remanufactured part.
A core charge will be made if the core to be returned is not received by Door Controls USA within 90 days of purchase. If the EXACT same product cannot be returned for some reason, please contact our core department to negotiate a substitution of some other product or products of equivalent value.

CLAIMS:

All claims must be made within 10 days of receipt of shipment. All shipments made F.O.B. Ben Wheeler, Texas (unless otherwise agreed) and risk of loss shall pass to the Buyer upon shipment.
RETURNS:

Products to be returned must use a Return Goods Authorization (RGA) form provided by Door Controls USA. Failure to properly complete the RGA form may delay processing or even result in lost items. All requests for returns must be made within 90 days of the original purchase. Contact a Door Controls USA customer service representative to obtain a Sales Return Order (SRO) number to note on the RGA. A 30% restock charge may be assessed for all unused parts returned to Door Controls USA. A 60% restock fee may be assessed for all special order items. All returns must be shipped prepaid. Credit will be given toward future purchase only and no cash refunds will be given.

REPAIR AND RETURNS:

For your convenience, products can be sent for repair and return at a reduced price. Most products can be repaired the same day received and returned according to your shipping instructions. In most cases we will replace your unit with the same item from our warehouse to expedite processing while allowing you the advantage of reduced pricing. If you prefer to have the exact unit sent to us repaired, then please indicate on the RGA form.


INVOICES:

Upon acceptance of goods from Door Controls USA, Inc. the full amount of the invoice is due and payable Net 30 days from Invoice Date. Invoices not paid within 60 days may cause the account to be placed on credit hold and no additional orders will be shipped until payment is received. Should Door Controls USA have to institute collection proceedings to secure payment of amounts due, Door Controls USA may also be entitled to recover reasonable attorney fees, cost and collection expenses. Invoices not paid within 30 days are subject to a service charge of 1.5% per month (18% per annum).

SALES TAX & INSURANCE:

All customers must furnish Door Controls USA, Inc. a Resale Tax Certificate or an Exempt Tax Certificate in order to avoid being charged any applicable taxes.
Door Controls USA reserves the right to request a proof of insurance certificate.

WARRANTY:

Door Controls USA warranty for new and remanufactured parts will be one year
from date of purchase. The warranty provides for the replacement or refund only and does not cover any incidental costs incurred by its failure. Warranty is made to the original customer only and is not transferrable. All warranty products will be shipped back to the customer via UPS Ground at no charge. Freight for return of parts out of warranty will be at the customer’s expense. Contact a Door Controls USA customer service representative with the serial number of the defective unit to determine if it is under warranty and obtain a Sales Return Order (SRO) number to note on the RGA .