Standard warranty period for Door Controls parts is 1 year from the date of purchase.
Warranty Return Process
- Go to MyDashboard, select Orders & Returns, choose the order you are needing to send back and click the return button, be sure you select the correct quantity of parts being sent back. Select if a Replacement is needed and choose the Reason For Return (if needed you can upload pictures or a document) then hit submit. Once your request is received Customer Service will provide a Sales Return Order number(SRO).
- Be sure to include the sales return order document as a packing slip provided from Customer Service, then pack all products carefully to avoid damage from shipping. Original shipping boxes preferred.
- Products must be returned complete with all components. Missing components will be replaced at customer expense.
- Once the product is received and tested applicable credit(s) will be applied to your account.
All returns must be addressed as follows:
Door Controls USA
321 VZ County Road 4500
Ben Wheeler, TX 75754
Still Have Questions? Contact Us
Customer Care SpecialistI have been with Door Controls USA since May of 2005. Previously I worked 9 years in the dental field. I know, that’s a different world but it’s not so different, everyone uses their teeth and everyone uses doors. In the last 15 years, I have gained a strong knowledge of automatic doors and work hard to help you with...
Customer Service SupervisorHello, my name is Cark Hajek. I've been in the automatic door industry since 1986. Before that, I worked as a ship chandler selling product to the incoming merchant ships in the port of Corpus Christi. I have two grown daughters, Cheree, 38, married with one daughter living in San Antonio, TX, and Jenifer, 33, with a son and a...
Customer Service SupervisorI started working for Door Controls USA on July 31, 2001, where I am a Customer Service Supervisor. Before I started at Door Controls USA, I was a life insurance agent for 5 years. I'm a proud veteran - I served 3 years in the US NAVY, 3 years in the NAVY Reserves, and 4 years in the National Guard...
Commercial Door and Hardware EstimatorI came to work at Door Controls USA in May of 2018 after leaving a 20+ year career in the medical field. I would've never thought there was so much to learn about an automatic door but, wow is there. I have currently become interested in door hardware, so I am learning as much as I can about it to...
Estimating SupervisorHi, my name is Chance Lloyd. I have been in the door business for seven years now, focusing on growing our manual door hardware division in the company. I can help with replacement door hardware as well as new contract jobs and quotes. I’m also proud to be an instructor for our new hardware training program that launched in late...
Commercial Door and Hardware EstimatorDawn is a customer service representative at Door Controls USA, Inc. She has over 15 years’ experience in the construction industry. She has done everything from managing lumber yards, residential window and door sales to currently selling automatic door packages, panels, and parts along with hollow metal doors and commercial hardware sales. When Dawn isn’t at work you can find...
Customer ServiceYou can call me Bonka. I'm a girl mom of two and a fur mom to a good boy named Jaxx (he's so handsome). Family is absolutely everything to me and I enjoy spending time and making memories with those I love. Unless I'm cleaning my house (yes, I'm a neat freak) you can find me in the kitchen baking...
Central Sales ManagerI have been in the door industry for almost 9 years, all with Door Controls USA. I started in the shipping department and worked in a few different departments before landing in customer service for most of my career. As of November 2020, I moved into outside sales. I have a passion for working with customers while trying to build...
Customer ServiceHey! My name is Karina, but you can call me Tina or Selena, or whatever else you think rhymes with my name. I am a fur mom of 5; 3 huskies and 2 Shih-Tzu mix. I’m lovable, friendly and enjoy spending my free time playing volleyball with my sisters. I am a proud Latina, who doesn’t enjoy all things Mexican..-Be...