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Home / Technical Support / Supporting Our Customers

Supporting Our Customers

In addition to supplying great parts when you want them, Door Controls USA, Inc. also provides an array of technical support services unparalleled in the industry. Another contributing element to your success is our collective knowledge of many manufacturers' product assemblies and parts, including their installations and adjustments. Door Controls' knowledgeable technical support specialists and their intuitive diagnostic skills will provide you and your technicians with valuable input at the door when and where you need the suport. This technical support service is provided at no cost to you and can make the difference in completing the repair, replacement and adjustment of the damaged or defective parts on the first visit, eliminating the need for a return trip.

Customers are our first priority. We're here to help you with a variety of automatic and manual door issues. Available 24 hours a day/7 days a week, 365 days a year, to answer any of door-related inquiries. In 2016, our team has provided over 5,100 hours of time on over 35,000 number of phone calls.

Our library provides over 50 OEM manufacturers materials, including: Besam/Assa Abloy, Sierra/BWN, Dorma, Dor-O-Matic, Horton, Hunter, NABCO/Gyro-Tech, Record/Crane, Monroe, Stanley, Tormax, Boon Edam and many more.

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